Frequent Asked Questions

Please reach us at customerservice@welcomedecormore.com if you cannot find an answer to your question.
What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay and Google Pay for a faster and more secure checkout experience.
What is Welcome Decor & More return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. The cost of return shipping is the responsibility of the buyer.

Refunds are typically processed within 5–7 business days of receiving and inspecting your return.

  • If your item arrives damaged or incorrect, please contact us within 5 business days with photos, and we’ll make it right at no cost to you.
     
  • Custom and personalized orders are final sale and cannot be returned unless damaged or defective.
Can I cancel or modify my order before it ships?

As soon as we receive your order, we begin processing it right away. While we’re unable to make changes once an order has been placed, you do have a short window of time to cancel items before they begin processing.

Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be canceled. If you do not see the “Cancel Items” option in the order details, it means we are unable to process a cancellation.

Once your order arrives, you may still return any eligible items. For further assistance, contact us at sales@welcomedecormore.com
Where do you ship?

We offer nationwide delivery across the U.S., so your favorite pieces arrive right at your doorstep!

Do you offer local delivery?

 Yes! We are happy to provide local delivery at no additional cost to our customers in the following areas:

  • Keller (76248, 76244) 
  • Southlake (76092) 
  • Colleyville (76034) 
  • Westlake (76262) 
  • Trophy Club (76262) 
  • Watauga (76148) 
  • North Richland Hills (76182)
  • Alliance area (76244)
     

When checking out, simply enter your zip code and select Local Delivery as your shipping option. We’ll coordinate directly with you to confirm delivery details and ensure your order arrives safely and on time.
Do you offer international shipping?

Currently, we only shipwithin the U.S.
How can I track my order?

Once your order ships, you’ll receive an email withtracking informationso you can follow its journey to you!
How much does shipping cost?

Shipping costs are calculated at checkout, based on location and USPS rates.

 Sales tax is applied to orders shipped within Texas, in accordance with state law. 
How long does order processing take?

Orders are processed within3 business days. Once shipped, you’ll receive a confirmation email with tracking details
What are the delivery times?

Delivery times vary based on your location and the selected shipping option:

  • Standard delivery: Typically 5-7 business days after shipping.
  • Expedited options: May be available at checkout for faster delivery.
What if my order is delayed?

While we strive for timely deliveries, occasional delays may occur due toweather, carrier issues, or peak seasons. If you experience any delays, feel free to reach out to us for assistance.